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What does the Frontdesk Anywhere service include?
Designed specifically for independent hotels, our unique economical fixed monthly rate includes:
- Frontdesk Anywhere, the full-featured Property Management System (PMS)
- Oboe Online Booking engine to take reservations directly from your own website
- Automatic upgrades
- Training for all of your staff
- Ongoing customer care and support
Our optional Oboe Online Booking Engine is a pay-for-performance service. A small commission is charged only when a guest books online using the service.
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Will Frontdesk Anywhere increase my sales?
With Frontdesk Anywhere, you get two new channels for business you never had before. First, you can book reservations from your own website. Second, you can choose to distribute your inventory to any of our distribution partners such as Expedia.com and Hotels.com. We are constantly building our distribution network so you can increase your sales.
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How does Frontdesk Anywhere work?
Frontdesk Anywhere is a Web application hosted in a tier one, secure data center. You can access Frontdesk Anywhere from any computer with Internet access, just like you can access your favorite Web site.
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How do I upgrade Frontdesk Anywhere?
You never need to worry about upgrades and compatibility issues. You have immediate access to new features and functionalities as soon as they are made available. There is no need to download any software or make system adjustments.
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Can I integrate Frontdesk Anywhere with other applications such as my phone system or financial application?
Frontdesk Anywhere was built to integrate with hundreds of phone, TV, key and accounting systems. Interfacing with these systems is an optional feature with an additional fee. Contact a Frontdesk Anywhere representative today to discuss if the systems you have are supported and the possible solutions for your property.
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How do I start using Frontdesk Anywhere?
It's quick and easy to sign up, just sign up online and you can begin using Frontdesk Anywhere within 2 business days. It's simple to setup, and its free for 30 Days.
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How much does Frontdesk Anywhere cost?
We created simple tiered pricing scale for Frontdesk Anywhere so you always know what your fee will be. Oboe is free to have with a small commission charged for reservations booked through the service. Additionally, our Distribution Partners charge commissions for rooms sold through them. Distributing your inventory to partners is optional and not required to benefit from the other features of Frontdesk Anywhere. For a fraction of the cost of traditional PMS software, Frontdesk Anywhere is priced to maximize your return on investment enabling your hotel to run more efficiently and increase occupancy regardless of your size.
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How do I pay?
The credit card you provide at sign-up will be charged on a monthly basis with your first billable month prorated. You have the option of paying for commission fees with your credit card or by company check
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Is any training required to learn to use Frontdesk Anywhere?
Frontdesk Anywhere was designed with a familiar and intuitive design. Customers find that Frontdesk Anywhere has the best of other PMS packages and very easy to learn and navigate.
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How is training offered?
On demand training via the Web is always available while special live Web training sessions are offered periodically. All training is included in your subscription price.
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What involvement is required from my company's IT department?
Typically, no IT knowledge or involvement of an IT department is necessary to implement or maintain Frontdesk Anywhere. The service is accessed through the Internet via a Web browser and requires no modifications or upgrades to your existing environment. If your company uses a pop-up blocker, you will need to add Frontdesk Anywhere to its list.
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Is Frontdesk Anywhere secure?
Frontdesk Anywhere utilizes some of the most advanced technology for Internet security available today. When you access Frontdesk Anywhere, Secure Socket Layer (SSL) technology protects your information using both server authentication and data encryption, ensuring that your data is safe, secure, and available only to registered users in your organization. Your data is completely inaccessible to anyone inside or outside your organization unless you have created a user account. In addition, Frontdesk Anywhere is hosted in a secure server environment, which uses a firewall and other advanced technology to prevent interference or access from outside intruders. Our servers are physically located off our business premises in a secure facility accessible only to a small number of authorized personnel.
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How quickly can my property be using Frontdesk Anywhere?
Frontdesk Anywhere can be up and running two business days or less.
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Is my guest and company data kept private?
Frontdesk Anywhere is committed to keeping your business data private and secure. We have stated how we will handle your private data. For a greater understanding of the legal obligations Frontdesk Anywhere adheres to regarding data privacy, please refer to the Frontdesk Anywhere Privacy Policy as well as the Frontdesk Anywhere Terms of Use agreement.
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Who can see my property's data?
You or your administrator controls access to your data. You can set users up with any level of privileges their business function within your company warrants. Setting up predefined roles makes it easier to centrally manage user privileges.
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